Rules of procedure
1. Booking
Anyone wishing to stay at the hotel is advised to book in advance. The reservation will only be confirmed once the hotel has given its agreement. When making a reservation, the customer must pay a deposit or provide a credit card number. The hotel contract is deemed to have been concluded as soon as the parties have reached agreement. Reservations made on our website are effective once the booking fee has been debited. In the event of rejection, the hotel may cancel the reservation. The hotel reserves the right to pre-authorise the credit card for the amount of the stay before the arrival date.
2. Pour les réservations modifiables (RACK)
Pour les réservations modifiables, une préautorisation du montant de la chambre sera effectuée 20 jours avant l’arrivée. Sans garantie de solvabilité, la réservation sera annulée.
3. Annulation gratuite
Les annulations ou modifications peuvent être effectuées au moins 2 jours (ou 5 jours en Juillet, Août et Septembre). En cas de non-respect de ce délai, 100% du montant du séjour sera dû.
4. Paiement
La prestation de logement est payable au plus tard le jour de l’arrivée. Pour les séjours de longue durée (une semaine ou plus), les paiements seront effectués chaque semaine. Nous acceptons les cartes bancaires suivantes : Visa, Eurocard-Mastercard. Par application de l’article 2102 du Code Civil, le client ne peut s’opposer à la rétention de ses bagages s’il refuse de payer.
Une carte bancaire en cours de validité et au nom du client sera exigible en tant que garantie. La carte bancaire utilisée pour la réservation devra être présentée à l’arrivée. Une carte d’identité sera également demandée. Une empreinte bancaire est effectuée comme garantie à l’arrivée du client d’un montant de 300€. Dans certains cas, l’empreinte peut toutefois apparaître comme un débit en attente sur le compte bancaire associé à la carte utilisée.
5. Tarif des chambres
Room rates are charged by the day. Failure to pay will result in the immediate expulsion of the customer, subject to legal proceedings for payment of the amount due. In the event of a dispute, jurisdiction will be attributed to M. le Juge des référés des juridictions civiles.
6. Non présentation et non validité de carte bancaire
If the customer is unable to provide a valid bank card, we will be obliged to refuse the room rental request. The hotel reserves the right to charge the customer, using the credit card given as a guarantee at the time of booking or on arrival, for any consumption, overnight stays or extras that have not been paid for on the day of departure.
7. Restitution de la clé
On departure, guests must return their room key to reception. The room key is a key that guests may keep with them. However, they must not give it to a third party and must return it on the day of departure. If it is not returned, the hotel will charge €150 to the guest's credit card.
8. Taxe de séjour
La taxe de séjour n’est jamais incluse dans le prix de la réservation. Elle est en vigueur dans la commune et payable sur place. Montant en vigueur en 2026 : 3,70€ par personne et par nuitée.
9. Petit-déjeuner
Le petit-déjeuner est servi de 8h à 11h00 sur la terrasse ou en room service. Si le petit-déjeuner n’est pas inclus dans votre réservation, nous vous conseillons de le réserver la veille avant 22h à la réception. Le petit-déjeuner est au tarif de 30€ par nuitée et par personne. Forfait petit-déjeuner non remboursable.
10. Annulation / modification de réservation et engagement
In the event of modification or cancellation of a reservation, all customers are required to give notice up to 5 days before the date of arrival. If the customer fails to give notice within the above time limit, he/she must pay as if he/she were staying. Any rental period started is payable in full. Under no circumstances can late arrivals or early departures give rise to a refund.
* In the event of cancellation or modification up to 5 days before the date of arrival, the hotel will not charge a fee (request made by email).
* In the event of late cancellation or modification, the hotel requires 100% of the stay (request made by email).
* In the event of no-show, the hotel will charge 100% of the stay and will have the option of re-letting the room.
* If any changes are made during your stay, the hotel will require 100% of the stay.
11. Réservation non-remboursable
The full amount of the stay must be paid at the time of booking, and cannot be changed, cancelled or exchanged. The hotelier may re-let a room immediately under the following conditions:
* Cancellation by the customer.
* Modification of the reservation by the customer.
* Failure to present the customer.
* Errors made by the customer when making a reservation (dates, number of rooms, type of room).
12. Groupe
A reservation is considered to be a group when 5 or more rooms are booked. Payment of the total cost of the stay will be required at the time of booking to confirm the group. No reimbursement will be made in the event of cancellation or modification.
13. Annulation / modification de réservation dupliquée
In the event of a duplicate booking due to an error by the customer, the latter may modify or cancel the booking made in error within 24 hours (excluding arrival on the same day) following the booking, subject to a €35 cancellation fee, and only if the booking was made on our official website: [www.hotel-lavilladune.com](http://www.hotel-lavilladune.com)
14. Acceptation des conditions générales de vente
The general terms and conditions of sale apply to all bookings. Any stay implies acceptance of the special conditions and the hotel's internal regulations. Failure to comply with the above provisions will result in immediate cancellation of the contract. In the event of non-compliance with the hotel's internal regulations, the customer will be asked to leave the hotel without being able to demand any refund and the bank imprint made as a guarantee on arrival will be retained.
15. Litiges
In the event of a dispute between the professional and the consumer, they shall endeavour to find an amicable solution. If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the professional, i.e. the Association of European Consumer Ombudsmen (AME CONSO), within one year of the written complaint sent to the professional.
Referral to the Consumer Ombudsman must be made :
* By completing the form provided on the AME CONSO website [www.mediationconso-ame.com](http://www.mediationconso-ame.com).
* Or by post addressed to AME CONSO, 11 Place Dauphine - 75001 PARIS.
16. Opposition au démarchage téléphonique
We would like to inform you that you can register free of charge on the telephone anti-spam list via the BLOCTEL website ([http://bloctel.gouv.fr/](http://bloctel.gouv.fr/)) or by sending a letter to the company in charge of the public service. (In accordance with article L. 223-2 of the French Consumer Code).
17. Règlement intérieur
Accès aux chambres, départ et arrivée
The hotelier is at liberty not to receive guests whose dress is indecent or negligent, and whose behaviour is noisy, improper, alcoholic, contrary to public decency or public order. Any person wishing to stay at the Hotel is required to state their identity and age, as well as those of any persons accompanying them.
The customer may not bring into the room third parties not known to the hotel owner, unless authorised by the latter. The customer may not occupy a room for a number of people greater than that stipulated by the regulations in force.
Arrivée anticipée et départ tardif
On arrival, unless agreed by the hotelier, the customer may not require to occupy the room before 4pm. Early arrival will incur an additional charge of €100 at 2pm. The nightly rental period ends at 11.00 am, regardless of the customer's arrival time. Late departures will incur additional charges of €120 at 2pm and €190 at 3pm.
Bagages et coffre-fort
Un service de bagagerie permet aux clients de confier leurs bagages à la réception de l’Hôtel contre remise d’un ticket. Sans délivrance de ticket, l’hôtel ne peut être tenu responsable en cas de perte.
