Rules of procedure

Here is the rewritten text with paragraph points and numbers for each section:

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1. **Reservation

Anyone wishing to stay at the hotel is advised to book in advance. The reservation will only be confirmed once the hotel has given its agreement. When making a reservation, the customer must pay a deposit or provide a credit card number. The hotel contract is deemed to have been concluded as soon as the parties have reached agreement. Reservations made on our website are effective once the booking fee has been debited. In the event of rejection, the hotel may cancel the reservation. The hotel reserves the right to pre-authorise the credit card for the amount of the stay before the arrival date.

2. **For changeable reservations (RACK)**.

A secure payment link will be sent to you within 3 days (or 6 days in July, August and September) in order to proceed with the payment of the total amount of the nights. If payment is not received, your booking will be cancelled.

3. **Payment

Accommodation is payable no later than the day of arrival. For long-term rentals (1 week or more), bills must be paid weekly. We accept the following credit cards: Visa, Eurocard-Mastercard, American Express. It is also possible to pay in cash. In application of article 2102 of the French Civil Code, customers may not oppose the retention of their luggage if they refuse to pay.

A valid bank card in the customer's name is required as a guarantee. The credit card used for the booking must be presented on arrival. An identity card will also be required. A bank imprint of a minimum of €300 will be taken as a guarantee on arrival. In some cases, however, the imprint may appear as a pending debit on the bank account associated with the card used.

4. **Room rates

Room rates are charged by the day. Failure to pay will result in the immediate expulsion of the customer, subject to legal proceedings for payment of the amount due. In the event of a dispute, jurisdiction will be attributed to M. le Juge des référés des juridictions civiles.

5. **Non-presentation and invalidity of bank card**.

If the customer is unable to provide a valid bank card, we will be obliged to refuse the room rental request. The hotel reserves the right to charge the customer, using the credit card given as a guarantee at the time of booking or on arrival, for any consumption, overnight stays or extras that have not been paid for on the day of departure.

6. **Return of key**.

On departure, guests must return their room key to reception. The room key is a key that guests may keep with them. However, they must not give it to a third party and must return it on the day of departure. If it is not returned, the hotel will charge €150 to the guest's credit card.

7. **Visitor's tax

The tourist tax is never included in the price of the reservation. It is payable locally. Amount in force in 2025: €3.01 per person per night.

8. **Breakfast

Breakfast is served from 8am to 11am on the terrace or as room service. If breakfast is not included in your reservation, we advise you to book it the day before before 10pm at reception. Breakfast is €35 per person per night. Breakfast package is non-refundable.

9. **Vehicle insurance**.

Hôtel La Villa Dune offers a car storage service for non-resident guests at a rate of €100 per day per vehicle. For year-round storage, please contact reception.

10. Cancellation/modification of reservation and booking** **Cancellation/modification of reservation and booking

In the event of modification or cancellation of a reservation, all customers are required to give notice up to 5 days before the date of arrival. If the customer fails to give notice within the above time limit, he/she must pay as if he/she were staying. Any rental period started is payable in full. Under no circumstances can late arrivals or early departures give rise to a refund.

* In the event of cancellation or modification up to 5 days before the date of arrival, the hotel will not charge a fee (request made by email).
* In the event of late cancellation or modification, the hotel requires 100% of the stay (request made by email).
* In the event of no-show, the hotel will charge 100% of the stay and will have the option of re-letting the room.
* If any changes are made during your stay, the hotel will require 100% of the stay.

11. **Non-refundable booking**.

The full amount of the stay must be paid at the time of booking, and cannot be changed, cancelled or exchanged. The hotelier may re-let a room immediately under the following conditions:

* Cancellation by the customer.
* Modification of the reservation by the customer.
* Failure to present the customer.
* Errors made by the customer when making a reservation (dates, number of rooms, type of room).

12. **Group

A reservation is considered to be a group when 5 or more rooms are booked. Payment of the total cost of the stay will be required at the time of booking to confirm the group. No reimbursement will be made in the event of cancellation or modification.

13. **Cancellation/modification of a duplicate reservation**.

In the event of a duplicate booking due to an error by the customer, the latter may modify or cancel the booking made in error within 24 hours (excluding arrival on the same day) following the booking, subject to a €35 cancellation fee, and only if the booking was made on our official website: [www.hotel-lavilladune.com](http://www.hotel-lavilladune.com)

14. **Acceptance of the general terms and conditions of sale**.

The general terms and conditions of sale apply to all bookings. Any stay implies acceptance of the special conditions and the hotel's internal regulations. Failure to comply with the above provisions will result in immediate cancellation of the contract. In the event of non-compliance with the hotel's internal regulations, the customer will be asked to leave the hotel without being able to demand any refund and the bank imprint made as a guarantee on arrival will be retained.

15. **Disputes**

In the event of a dispute between the professional and the consumer, they shall endeavour to find an amicable solution. If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer ombudsman responsible for the professional, i.e. the Association of European Consumer Ombudsmen (AME CONSO), within one year of the written complaint sent to the professional.

Referral to the Consumer Ombudsman must be made :

* By completing the form provided on the AME CONSO website [www.mediationconso-ame.com](http://www.mediationconso-ame.com).
* Or by post addressed to AME CONSO, 11 Place Dauphine - 75001 PARIS.

16. **Opposition to cold calling**.

We would like to inform you that you can register free of charge on the telephone anti-spam list via the BLOCTEL website ([http://bloctel.gouv.fr/](http://bloctel.gouv.fr/)) or by sending a letter to the company in charge of the public service. (In accordance with article L. 223-2 of the French Consumer Code).

17. **Rules of procedure

* Access to rooms, check-out and check-in
The hotelier is at liberty not to receive guests whose dress is indecent or negligent, and whose behaviour is noisy, improper, alcoholic, contrary to public decency or public order. Any person wishing to stay at the Hotel is required to state their identity and age, as well as those of any persons accompanying them.
The customer may not bring into the room third parties not known to the hotel owner, unless authorised by the latter. The customer may not occupy a room for a number of people greater than that stipulated by the regulations in force.

* Early check-in and late check-out** ** Early check-in and late check-out
On arrival, unless agreed by the hotelier, the customer may not require to occupy the room before 4pm. Early arrival will incur an additional charge of €100 at 2pm. The nightly rental period ends at 11.00 am, regardless of the customer's arrival time. Late departures will incur additional charges of €120 at 2pm and €190 at 3pm.

* Luggage and safe deposit box
A luggage storage service allows guests to leave their luggage at the hotel reception on presentation of a ticket. If no ticket is issued, the hotel cannot be held responsible for any loss of luggage.